Privacy Policy for EV SOS Network
At EV SOS Network, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our platform or use our services. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
We collect personal information that you provide directly to us, as well as information that is collected automatically when you use our services.
1.1 Personal Information You Provide
When you use EV SOS Network, you may be required to provide certain personal information, including but not limited to:
- Contact Details: Name, email address, phone number
- Account Information: Username, password
- Payment Information: Credit card or payment details, billing information
- Vehicle Information: Vehicle make, model, and registration details
- Location Information: Address or location of your charging point (for hosts) or location preferences (for drivers)
- Communication: Any correspondence you have with us, including feedback, reviews, or inquiries.
1.2 Information Collected Automatically
When you use the platform, we may automatically collect certain information, including:
- Device Information: Details about the device you are using, such as IP address, browser type, operating system, and language preferences.
- Usage Data: Information about your activity on the platform, such as the pages you visit, the time you spend on the platform, and the searches you perform.
- Location Data: We may collect precise location data (GPS) if you allow it, to help connect you with nearby hosts or drivers.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving Our Services
- To facilitate bookings between drivers and hosts.
- To process payments and manage financial transactions.
- To personalize your experience on the platform by showing relevant charging locations or recommendations.
- To provide customer support and address any inquiries or issues.
2.2 Communication
- To send you important information related to your bookings, account, or transactions.
- To send promotional content, updates, or newsletters if you have opted in to receive such communications (you can unsubscribe at any time).
2.3 Legal and Security Purposes
- To comply with legal obligations, such as tax or financial reporting.
- To prevent fraud, unauthorized access, or other security issues.
- To protect the rights, property, or safety of EV SOS Network, its users, or the public.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
3.1 With Hosts and Drivers
- If you are a driver, we may share your contact information with the host whose charging point you book, so they can communicate with you regarding access.
- If you are a host, we may share your charging location details with drivers who book your charger.
3.2 With Third-Party Service Providers
- We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processors, customer support, and IT infrastructure providers.
- These third parties are required to protect your information and use it only for the services they provide to us.
3.3 For Legal Compliance
- We may disclose your personal information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation.
3.4 Business Transfers
- In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the new owners.
4. Your Data Rights
You have the following rights concerning your personal information:
4.1 Access and Correction
- You have the right to request access to the personal information we hold about you and to correct any inaccuracies.
4.2 Deletion
- You can request that we delete your personal information. However, we may retain certain data for legal or business purposes (e.g., to comply with legal obligations or resolve disputes).
4.3 Data Portability
- You can request a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format.
4.4 Objection and Restriction
- You can object to the processing of your personal information or request that we restrict its use in certain circumstances.
To exercise any of these rights, please contact us at privacy@evsosnetwork.com. We will respond to your request within the legally required time frame.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. For example:
- Account information is retained as long as your account remains active.
- Payment information is retained for as long as needed for processing and record-keeping.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our platform. Cookies are small files stored on your device that help us understand how you use our services and personalize content accordingly. You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of the platform.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the updated policy will indicate the effective date. Continued use of the platform after changes are made will constitute acceptance of the new policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: privacy@evsosnetwork.com
Address: EV SOS Network, [Insert Business Address]
By using the EV SOS Network platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.